Forum Discussion

Aspirant

Oct 30, 2018

Removing invited cloud users

Hello, I would like to remove a cloud user account from Netgear ReadyNAS 31400, who are not longer working at our organisation. However, I receive the message saying I need to sign into the Rea...

ReadyCLOUD Portal

Jake2

Aspirant

Oct 31, 2018

Hello,

Have you logged in the admin or main account? Please see Removing ReadyCloud users. Or possible the account you are trying to remove is where the NAS is joined to.

I have signed into the local admin account and tried to remove the Cloud user account. I've been pointed to remove ReadyCloud to remove the cloud user. I do not have the cloud admin account in ReadyCloud, but I have accessed to the user account in ReadyCloud and tried to remove the account without my luck.

You may want to try deactivating ReadyCloud on the RN314. then Re-enable it. If you are not updated to 6.9.4 you may also want to do that first. > No, I have not upgraded to 6.9.4.

Hope this helps!

Marc_V

NETGEAR Employee Retired

Oct 31, 2018

Hi Jake2

You have to login to readycloud.netgear.com using the Cloud admin account, from there you will be able to remove the invited user account. The admin account is indicated under ReadyCloud Cloud service tab.

Regards

Jake2
Aspirant
Oct 31, 2018
Hello,

You have to login to readycloud.netgear.com using the Cloud admin account > Apparently, we only have this user account in ReadyCloud.

Thanks
- Marc_V
  NETGEAR Employee Retired
  Oct 31, 2018
  Hi Jake2
  
  I see, so you only have this user account? In that case, login to the Local Administration page then go to Cloud tab and click leave on the ReadyCloud Service.
  
  This will remove the user account, remove the NAS from ReadyCloud and turn off the service. Note that this will remove the Home folders and Data inside it.
  
  Hope this helps!
  
  Regards
  - Jake2
    Aspirant
    Oct 31, 2018
    Hello,
    
    Login to the Local Administration page then go to Cloud tab and click leave on the ReadyCloud Service - I would like to do this, but there is no options as shown in the image.
    
    Thanks.