Forum Discussion

Aspirant

Apr 16, 2018

RN 104 problem with ReadyCloud registration

ReadyNAS 104 F/W 6.9.3 My ReadyCloud access was working fine over the holidays, but last week I found I was unable to browse my shares via ReadyCloud. My troubleshooting included: - I’ve rebo...

RN104 Troubleshooting.pdf2.6 MB

ReadyCLOUD Portal

JohnCM_S

NETGEAR Employee Retired

Apr 17, 2018

Hi bigawplano,

Welcome to the Community!

You can try assigning a static DNS on your NAS, like 8.8.8.8, and see if it will make a difference. There should also be check mark on the Internet Available and Service Available on the Cloud tab of the ReadyNAS admin page.

Regards,

bigawplano
Aspirant
Apr 17, 2018
Thanks John for the response.

I already added 8.8.8.8 in my static DNS settings.

I dont see the Internet Available and Service Available options on my Cloud page (see attached). Am I missing something?

Thanks!
- JohnCM_S
  NETGEAR Employee Retired
  Apr 18, 2018
  Hi bigawplano,
  
  Usually, there should be a check mark on Internet Available and Service Available if the NAS is already connected to the Internet. Can you download the NAS system logs and then provide it to us. We will have to further check what is causing that error message. You may visit this link for the procedure on how to send it.
  
  Regards,
  - StephenB
    Guru - Experienced User
    Apr 18, 2018
    Also, can you show us the network settings?