Forum Discussion

Aspirant

Apr 16, 2018

RN 104 problem with ReadyCloud registration

ReadyNAS 104 F/W 6.9.3 My ReadyCloud access was working fine over the holidays, but last week I found I was unable to browse my shares via ReadyCloud. My troubleshooting included: - I’ve rebo...

RN104 Troubleshooting.pdf2.6 MB

ReadyCLOUD Portal

bigawplano

Aspirant

Apr 17, 2018

Thanks John for the response.

I already added 8.8.8.8 in my static DNS settings.

I dont see the Internet Available and Service Available options on my Cloud page (see attached). Am I missing something?

Thanks!

JohnCM_S

NETGEAR Employee Retired

Apr 18, 2018

Hi bigawplano,

Usually, there should be a check mark on Internet Available and Service Available if the NAS is already connected to the Internet. Can you download the NAS system logs and then provide it to us. We will have to further check what is causing that error message. You may visit this link for the procedure on how to send it.

Regards,

StephenB
Guru - Experienced User
Apr 18, 2018
Also, can you show us the network settings?
- bigawplano
  Aspirant
  Apr 18, 2018
  Attached
  Network Settings.pdf3.5 MB
  - mdgm-ntgr
    NETGEAR Employee Retired
    Apr 18, 2018
    There's very high packet loss for the second NIC (eth1).
    
    Have you tried changing ethernet cables?
    
    Have you tried a different port on your router/switch?