RN 212 -- ReadyCloud -- "Currently you have no registered or shared devices"

John:

Thanks for the reply.  The firmware is 6.9.4 Hotfix 1, which is currently the latest version.  I had tried deleting the email address an re-adding it, with no change in results.  However, I was able to solve the problem, by determining the issue lay somewhere else.  Here's what happened:

When one adds the new user email address, and that user log in to ReadyCloud using My NetGear, the user is asked, when signing in, to link his or her ReadyCloud account.  The user is warned that the accounts cannot be linked after confirming.  The options available are, if memory serves, "Confirm and bind" or "Confirm without binding."  To say that these instructions are not self-explanatory and were apparently written by someone who doesn't speak English is to put it kindly.  Further, it doesn't say what to do when one does not *have* a pre-existing ReadyCloud account.  When I finally tried the option "Confirm without binding," whatever that means, it all worked.

Thanks again, and if word could be passed on to improve the user interface to something more easily understanable (my son is an engineer in the field of computer science and artificial intelligence, and he found it as opaque as I did), it would help us all out.

DJ