NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN102 - My share folders disappeared
Hello community,
I searched a lot for a solution to my problem, but I didn't find exactly my problem, nor a satisfactory answer.
So I will describe here my problem and how I got there.
It i...
Hello,
Thank you for your answer.
My firmware : 6.10.7
Serial number : 3ER134EX010B5
Thank you for your help
Tyler
Thank you for your answer.
My firmware : 6.10.7
Serial number : 3ER134EX010B5
Thank you for your help
Tyler
TylerMJ wrote:
My firmware : 6.10.7
FWIW, I don't work for Netgear, so the serial number does not help me.
You can see the NAS model on the first page of the Admin Web UI. Likely something like
- ReadyNAS 102
- ReadyNAS 202
- ReadyNAS 212
- ReadyNAS 312
- ReadyNAS 422
It would also be a good idea for you to download the full log zip file from the logs page of the web ui. That will likely have the clues needed to figure out what happened. The logs do roll over from time to time, so it is best to get them early.
It's the ReadyNas 102
Sorry, it's not allowed to post zip files here.
Is there a specific log file that will help ?
Thank you
I think this log should help
It shows the connec path failed for services Music2, Videos2 ...
[2022/07/03 23:22:58.954799, 0] ../source3/smbd/service.c:774(make_connection_snum)
canonicalize_connect_path failed for service Music2, path /Disk4TO/Music2
[2022/07/03 23:26:05.168265, 2] ../source3/auth/auth.c:332(auth_check_ntlm_password)
check_ntlm_password: Authentication for user [NAS_DE_JORGE] -> [NAS_DE_JORGE] FAILED with error NT_STATUS_NO_SUCH_USER, authoritative=1
[2022/07/03 23:26:18.628264, 0] ../source3/smbd/service.c:774(make_connection_snum)
canonicalize_connect_path failed for service Videos2, path /Disk4TO/Videos2
[2022/07/03 23:26:18.636942, 0] ../source3/smbd/service.c:774(make_connection_snum)
canonicalize_connect_path failed for service Videos2, path /Disk4TO/Videos2
[2022/07/03 23:26:18.646266, 0] ../source3/smbd/service.c:774(make_connection_snum)
canonicalize_connect_path failed for service Videos2, path /Disk4TO/Videos2
[2022/07/03 23:26:18.655347, 0] ../source3/smbd/service.c:774(make_connection_snum)
canonicalize_connect_path failed for service Videos2, path /Disk4TO/Videos2Does it help ?
Thanks
TylerMJ wrote:Sorry, it's not allowed to post zip files here.
Correct, and it's not wise to post the full zip publicly, since there is some privacy leakage.
Note I don't work for Netgear. But I can take a look at the zip if you like. Or ask the mods (who do work for Netgear) - JeraldM or Marc_V
Either way, send a private message (PM) by clicking on the envelope link in the upper right of the forum page. Put the log zip in cloud storage (dropbox, google drive, etc), and include a download link in the PM.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
