NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jrmitchell001
Jan 07, 2017Aspirant
RN102 Cloud Error: Services Offline (Cannot Attach Device)
Ok, getting fed up with this... RN102 on a R7000 Nighthawk router, and cannot get the NAS to come up on cloud and access remotely, will only do local I have searched high and low on this foru...
- Jan 11, 2017
There were some issues with a configuration file as you last did a factory reset on some very old firmware on this box. I manually fixed this config file. Hopefully that has resolved it. If not further investigation will be required.
jrmitchell001
Jan 09, 2017Aspirant
Logs sent. Hope you see something I don't, because there are no errors or warnings that I can tell. Thanks.
mdgm-ntgr
Jan 11, 2017NETGEAR Employee Retired
There were some issues with a configuration file as you last did a factory reset on some very old firmware on this box. I manually fixed this config file. Hopefully that has resolved it. If not further investigation will be required.
- jrmitchell001Jan 28, 2017Aspirant
Well after a couple weeks I'm happy to report that the manual fixes mdgm made have been working. Still not sure how or why this was such a problem, and hopefully the NETGEAR team can provide an automated fix in lieu of a manual one, but in the mean time, if anyone finds themselves having fits with services being unavailable, and is a novice home network techie, the fix may be beyond your expertise, and will want to contact the team here.
Thanks again for the help mdgm, much appreciated.
Jason
Suffolk, VA
- vandermerweJan 29, 2017Master
I have the same error appearing, I'm assuming there are several possible causes, but I shuddered when I read the comment that you had not factory defaulted for a while. I have not factory defaulted since 6.1.5 and I really hope that a factory reset doesn't become a solution. Is there perhaps a way for a user to diagnose and fix this using ssh mdgm?
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!