NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
services offline
my system was ( finally after update to 6.5.0 0 working all normally. cloud users were accessing system from pc app, portal and android app.
went on holiday. during holiday there was a short power cut at home. System seemed to come back normal - coluld still access via android app, but PC app was reporting offline.
now home - and cannot get cloud users back. when I access via portal - it reports system is offline - check internet.
the local RAIDar access is OK and can access admin page.. the cloud tab is showing on - but cloud users are not showing.
After the problems I had in getting past 6.5.0 beta and then the final release I am not too pleased.
the system is connected to internet - I am receiving email reports - one saying that the virus updates are failing because of no internet ?
help please
Hi Liea
just to clear up. thanks for your help in fixing this problem. you connected to my PC and could see my system and corrected a couple of things which were incorrect. quite how the power break of a few seconds changed things that were working perfectly OK before is a mystery to me - but all is OK now
thanks
Rod
9 Replies
Replies have been turned off for this discussion
Hello rodcrit,
What do you get when you login at readycloud.netgear.com? If it logs you in and shows you your NAS, what do you see under Manage? It should show you all the invited ReadyCloud users.
Have you tried turning the ReadyCloud OFF and ON?
Regards,
Hi JennC
thanks for response - really appreciated.
when I log in to ready cloud portal - it says "my system" is offline - check internet.. the manage screen says the same thing. it doesnt get any further than that. ( my internet is fully active and working ).
on the local admin cloud tab - it is showing the readycloud as being on. when I set it to off - it goes to off and when I set it back to on it goes to on. but it still shows as offline on the portal login.
locally the system is working OK it is the cloud access that is a problem.
regards
Rod
Hello rodcrit,
What ReadyCloud account is logged in to the admin page cloud tab ReadyCloud settings?
Is this already migrated to myNetgear account?
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
