Forum Discussion

Aspirant

Jan 20, 2016

Solved

rn104 cant access after firmware update

Hi Folks Would appreciate some help. I recently tried to access my RN104 NAS box using ReadyCloud through Edge browser. It prompted me to upgrade my firmware. When I did this it sucessfully downl...

firmware upgrade fails

ReadyCLOUD Portal

mdgm-ntgr
Jan 21, 2016
This is not that uncommon for only connecting via hostname to work on one Windows system and for only connecting via I.P. to work on another. Sometimes when there is a Windows update it may break access via one method and fix it for the other.

mdgm-ntgr

NETGEAR Employee Retired

Jan 20, 2016

Does the NAS show up in RAIDar? If so, what do you see?

Can you download the logs using RAIDar and send them to me (see the Sending Logs link in my sig)?

Dim06

Aspirant

Jan 21, 2016

Many thanks for the reply, really appreciated

Yes the NAS can be found on RAIDar and its now visible in Explorer. However when I try to get the logs or any other action in RAIDar I get a message that the NAS is not accessible from this compputer. Also when I try to access from Explorer it tells me it "can not access NASBox" and running diagnotics doesn't achieve anything

Also havent been able to access the NAS from any of the other computers on the home network for sometime

StephenB
Guru - Experienced User
Jan 21, 2016
Does accessing the NAS web ui directly from edge work? ( https://nas-ip-address/admin ), where nas-ip-address is a placeholder for the actual IP address.
- Dim06
  Aspirant
  Jan 21, 2016
  Just tried again and no Edge just comes back with "can't access this page"
  - StephenB
    Guru - Experienced User
    Jan 21, 2016
    What IP address is RAIDar showing for the NAS? Is this consistent with the address range on your network?
    
    Is IPv6 enabled on your network?