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Dim06's avatar
Dim06
Aspirant
Jan 20, 2016
Solved

rn104 cant access after firmware update

Hi Folks   Would appreciate some help. I recently tried to access my RN104 NAS box using ReadyCloud through Edge browser. It prompted me to upgrade my firmware. When I did this it sucessfully downl...
firmware upgrade fails
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Jan 21, 2016

    This is not that uncommon for only connecting via hostname to work on one Windows system and for only connecting via I.P. to work on another. Sometimes when there is a Windows update it may break access via one method and fix it for the other.

Dim06's avatar
Dim06
Aspirant
Jan 21, 2016

Many thanks for the reply, really appreciated

 

Yes the NAS can be found on RAIDar and its now visible in Explorer. However when I try to get the logs or any other action in RAIDar I get a message that the NAS is not accessible from this compputer. Also when I try to access from Explorer it tells me it "can not access NASBox" and running diagnotics doesn't achieve anything

 

Also havent been able to access the NAS from any of the other computers on the home network for sometime

StephenB's avatar
StephenB
Guru - Experienced User
Jan 21, 2016

Does accessing the NAS web ui directly from edge work? ( https://nas-ip-address/admin ), where nas-ip-address is a placeholder for the actual IP address.

  • Dim06's avatar
    Dim06
    Aspirant
    Jan 21, 2016

    Just tried again and no Edge just comes back with "can't access this page"

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Jan 21, 2016

      What IP address is RAIDar showing for the NAS?  Is this consistent with the address range on your network?

       

      Is IPv6 enabled on your network?

      • Dim06's avatar
        Dim06
        Aspirant
        Jan 21, 2016

        Stephen

         

        Yes IPv6 is enabled on all adapters. The IP address showing in RAIDar is 192.168.0.100. This is different to the IP address I've used before which ended in 113. Neither IP address are working from my PC

         

        Have just got access to one of the Win7 PCs in the house and I can access the the NAS box from it. So it seems the problem is on my Win10 PC, however I'm at a loss as to what the problem is, given prior to firmware update had no issues

         

        Thanks again for any advice

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