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Forum Discussion

TerryDav's avatar
TerryDav
Aspirant
Jan 19, 2017
Solved

RN10400 cannot access via ReadyCloud

Hello   I have had my NAS for a while now and all works okay from my home network.    Up until 6 months or so ago I could access it over the internet using IE/Chrome via my office computer.  I ca...
ReadyCLOUD Portal
  • TerryDav's avatar
    TerryDav
    Jan 20, 2017

    Thank you, this has been solved.  My account wasn't correctly upgraded from ReadyCloud.  When I did this again the problem was solved.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jan 19, 2017

Did you make any changes (e.g. configuration, firmware updates?) around the time the problem started?

Can you send in your logs (see the Sending Logs link in my sig)?

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Jan 19, 2017

    Please try sending the logs again. There were no logs attached to your email.

    • TerryDav's avatar
      TerryDav
      Aspirant
      Jan 20, 2017

      Thank you, this has been solved.  My account wasn't correctly upgraded from ReadyCloud.  When I did this again the problem was solved.

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