NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Bougreaux
Nov 23, 2019Aspirant
RN212 Folder paths missing but can still access data via plex
Sorry if this is a duplicated thread, I have been scouring treads and nothing seems to fit a few get close but not quite. Not sure how this all happened. Power outage maybe, I also read some updates n...
StephenB
Nov 23, 2019Guru - Experienced User
Are you seeing the shares in the admin web ui ( https://nas-ip-address/admin )? Use the real NAS IP address of courese.
Can you see them if you enter \\nas-ip-address in file explorer (note the slash direction)? If you do, can you navigate into the subfolders that way?
Note one aspect here is that I don't want you to use ReadyCloud for these checks.
- BougreauxNov 23, 2019AspirantI can't access the admin page because of the log in pop up loop.
The last time I was able to access the admin page was shortly after I noticed the problem. And I could not access any Folder any deeper than the main folder. After logging out of the admin page that time. It's been blocked.- StephenBNov 23, 2019Guru - Experienced User
Bougreaux wrote:
I can't access the admin page because of the log in pop up loop.This is logging in directly - not via ReadyCloud? Do you have an ad blocker running? What browser are you using?
One thing you could try is accessing the NAS from an incognito window.
Bougreaux wrote:
And I could not access any Folder any deeper than the main folder.Well, again I am trying to understand exactly how you are accessing the folder. My understanding before was that you were using ReadyCloud. Is that still the case?
- BougreauxNov 23, 2019AspirantYeah when started getting the loop for my 192.168.x.x admin page for the Nas I was like wtf. But I use chrome, I will try the incognito. Thanks. And the only way I can access the Nas is with my desktop and using the readycloud app, the readycloud on my phone doesn't work for it anymore either. This has been very trying. It was all great till the update gone wrong or power outage. Not really sure which it was I got a ln email that my network went offline and one for the Nas from insight. 20mins later got the email network was up, insight email for Nas never came.
- SandsharkNov 23, 2019Sensei - Experienced User
Bougreaux wrote:
I can't access the admin page because of the log in pop up loop.The main reson for that "loop" would be that you are providing the wrong credentials.
I hope you understand that you use user "admin" and the admin password for that log-in, not a normal user name and password, that that may (probably does) differ from your ReadyCloud password, and that it is case sensitive.
- StephenBNov 23, 2019Guru - Experienced User
Sandshark wrote: The main reason for that "loop" would be that you are providing the wrong credentials.Or that the browser is remembering them/applying the automatically. Using an incognito windows would ensure that the browser isn't entering credentials on your behalf.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!