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RN214 Shows All Volumes As Red
Hi, My ReadyNAS 214 recently powered off and after turning it back on it now shows the three volumes that I have in the colour Red. The markers are green which makes me assume they are fine but ...
This has now been resolved.
After having no help with Netgear Customer service, StephenB was able to offer fantastic assistance. I ended up needing to force a resit of the drives through a telnet terminal. There was then a need to delete chunk stream files that had been left over from Plex that where on the admin page.
Thanks again StephenB.
Bigmaca wrote:My ReadyNAS 214 recently powered off and after turning it back on it now shows the three volumes that I have in the colour Red.
Be careful on the vocabulary. You have one data volume (currently inactive), and three disks. The three disks are red because they are not part of an active data volume.
Was the shutdown graceful, or was there a sudden loss or removal of power? I am thinking it might be the latter. That can create an out of sync volume, due to cached writes that were lost when the power failed.
I'd start with Netgear support (support.netgear.com), and see if you can get paid support from them.
Hi StephenB,
Thank you for the help here and sorry for the use of the wrong vocabulary. Still trying to get my head round it. I believe there was a sudden abrupt loss of power but I can't be sure. I'll look at using the support you mentioned.
Hi StephenB,
Would a possible reinstall of the OS fix this issue?
I'm also not sure on what level of support to purchase with Netgear, it's not very clear.
Bigmaca wrote:
Would a possible reinstall of the OS fix this issue?
No, that won't help at all.
There are a few possibilities -
- the RAID array might be too far out of sync to mount manually. It can be "forcibly" assembled,
- the RAID array might be ok, but there might be some BTRFS file system corruption which is blocking the mount.
If (2) the corruption might be repairable with normal BTRFS tools. Or actual data recovery might be needed.
Based on what we know at this point, I think there's a good chance of avoiding full data recovery.
Thank you Stephen.
I've just created a case and am waiting for Netgear to get back to me. I've tried contacting premium support but they said I need to have a case number first.I'm worried they won't be able to offer support for the device. If that's the case do I have any other options to get my data off the drives? I'm assuming that doing a manually mount or BTRFS file corruption is something that I can sort myself.
Really appreciate your help and guidance on this. If I manage to get this working I might need to look at upgrading the NAS unit and backing it up.
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