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RN214 Shows All Volumes As Red
Hi, My ReadyNAS 214 recently powered off and after turning it back on it now shows the three volumes that I have in the colour Red. The markers are green which makes me assume they are fine but ...
This has now been resolved.
After having no help with Netgear Customer service, StephenB was able to offer fantastic assistance. I ended up needing to force a resit of the drives through a telnet terminal. There was then a need to delete chunk stream files that had been left over from Plex that where on the admin page.
Thanks again StephenB.
Bigmaca wrote:I've finally been given the assistance to go ahead and get ProSupport but they have come back saying that they no longer support the ReadyNAS line. I now don't know what to do. My issue has been escalated to the Customer Care Team outside of ProSupport but it sounds like ReadyNAS is no longer supported.
Can you follow up and ask if they are still offering Data Recovery contracts?
StephenB I've been trying throughout the day to get touch with ProSupport to ask that question.. I have not managed to get through and no one is picking up. It's now been 72hours since I last had contact with Netgear support who said they'd escalate to CCT.
Sorry to ask Stephen but would it be any help to find out what's happened if I send you my logs? Is there anything else I can do?
Bigmaca wrote:
I've been trying throughout the day to get touch with ProSupport to ask that question.. I have not managed to get through and no one is picking up. It's now been 72hours since I last had contact with Netgear support who said they'd escalate to CCT.
Marc_V , JeraldM - can you expedite?
Bigmaca wrote:
Sorry to ask Stephen but would it be any help to find out what's happened if I send you my logs?
You can certainly do that, though I think rn_enthusiast would be a better option (if he is available). Keep in mind that I am not a data recovery expert.
Put the full log zip file into cloud storage (drop box, icloud, google drive, etc), and send me a download link in a private message (PM). You can send a PM by clicking on the envelope link in the upper right of the forum page.
StephenB I've just sent them over, thank you for your help.
Marc_V, JeraldM & rn_enthusiast - any help you can give would be much appreciated.
Thank you all
I have attempted to organise a call with Netgear Support to sort a Pro Support contract (assuming that they still support ReadyNAS systems). They have not made contact or called since my message to them. I have no messaged them twice.
Is there anything else I can do my end?
I'm wondering what the next steps are to troubleshooting the device if I'm not getting help from Support.
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