RN42200 - Share have all vanished but space is still being used

Hello all,

 

Hoping you can help. 

 

We purchased a RN422 in Feburary. All been going well until I noticed this morning that the shares had stopped showing on the readycloud portal. I doublechecked using the local admin page and sure enough the only sharers listed are the 'home folders', everything else seemed fine. Users all there and the shares could be accessed by devices on the network as normal. 

 

I restarted the NAS and all the shares have now vanished from the local devices. The log doesn't show any issues and the storage space is still being taken up.

 

I've tried creating a new share with a different name and this now shows up on all devices/readycloud. I then tried making a new share with the same name as one of the missing shares and it come up with a failed to create share failure message. I'm guessing this means the shares are still there somewhere.

 

It's still withing the 90 days support period but I'm having issues registering the NAS on the netgear site as it comes up 'the product's country of purchase is not valid'.

 

I hope someone can help!