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Forum Discussion
Secondary cloud user cannot connect - Handshake icon appearing
I have readycloud working for my main Admin account. But when adding a second readyycloud (myNetgear) account I cant get this shared out. This user is linked to the NAS, and the shared invites ha...
hi Brian
Thanks for the reply.
>>I suppose this secondary ReadyCLOUD account has been migrated to its own myNETGEAR account, right?<<
Yes, thats correct.
>>>The invites will be sent by the admin once this secondary account was given permanent access to the shares and should be confirmed prior logging in to the web portal page, desktop or mobile app.<<<
When you say the invites will be sent by the admin. Is this automatic or a manual process. As the admin readycloud account wasnt notified of anything. And as when you log into readyCloud for the secondary user all you see is the NAS with a handshake icon still, with no shares showing, even though shares have been provided to the cloud user when I log in to the primary/admin readycloud account.
Any other ideas? I did try removing the user and readding but the same occurred.
I've been persuing this problem for a while too.
Thanks Bell98. Seems I am not the only one having migration issues. I thought I was going crazy looking at this issue. Looks like the only solution is to create new MyNetgear account for secondary non-admin users, rather than migrate them. Would that be your suggestion?
It doesnt look like Netgear are owning up to this as yet. Did you raise a support ticket and get any kind of useful response?
Hi chickensoup
This morning I setup another new user which works fine there was no migrating or binding involved or any previous user name.
It looks like my daugher's email account which was migrated from her user name is now useless. I'll let her use one of the non migrated accounts I've made. Not great but at least it works.
I'm glad I'm only a domestic user, if I was using this for business with lots of clients logging in using their email account address and now they can't get in, it would be a disaster.
I haven't raised a suppport ticket as I'm not paying for support for something that worked fine and was broken after compulsory migration.
Thanks for that! Interesting. I will do my own testing based on that. I had tried to change the email address on one non-admin that had failed the migration, then I created a fresh (non migrated) MyNetgear account using the original non-admin email address but the NAS wouldnt bind to the fresh account. I assume its because the email address cannot be reused once it fails.
This is a serious problem. and I am surprised that there isn't a heap more messages on forum about this. And no official Netgear response as yet. And yes, I am glad I did this test on a smaller business client as this would be seriously embarassing on a larger account.
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