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Kmalin15's avatar
Kmalin15
Aspirant
Mar 16, 2018
Solved

server HTTP error: 409 - conflict (in ReadyCloud)

While trying to upload photos using the ReadyCloud app on IOS 11.2.6 iPhone 6s, I keep getting the error message listed in the subject.  I have the ReadyNAS 214 system.  2 Seagate NAS drives are installed and are set up as X-RAID.  I have seen another post listed on these forums that involve the same problem.  The solution in that post was to let Netgear know about it.  It also claims that the netgear team is working on it.  This was back in January 2018.  Does anyone know if there are any updates to this issue or how to fix it?  Thank you!

  • YeZ did mention the solution to this case. There is a hotfix that addresses the issue. The hotfixes are checked and applied every 24 hours, or it will check and apply 15 minutes after boot.

    These hotfixes are specific to 6.9.3, so you will need to update to 6.9.3 before  the hotfixes will apply.

     

    You could try the 6.9.4 firmware release that also includes the hotfix. If you are needing assistance beyond the hotfix (as YeZ suggested) you can contact us. The sending the logs it the better method to reach multiple NETGEAR community members with the "Attn:". The logs will help show whether the hotfix has been applied to your unit and other details that may show if there is a different area of the error that may have been overlooked.

     

     

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  • I forgot to add, My firmware version for the ReadyNAS 214 is version 6.9.3

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired

      Hi Kmalin15

       

      Welcome to the Community!

       

       

      May I ask your location? the issue seems to happen depending on the region you are in. Might be due to provider.

       

      Support has available build that you may want to test. You wll just have to contact Support so they can assist you on obtaining it.

       

       

      Hope this helps!

       

       

      Regards

       

       

       

      • Kmalin15's avatar
        Kmalin15
        Aspirant
        Long Island, NY. So far what seems to be working is when the error comes up, I create a new folder and it will upload a bunch more photos. So I keep making more and more folders, but at least it’s working.

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