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Forum Discussion
Since upgrading to Readycloud v1.12 and FW 6.5 I cannot sync folders to my PC.
I have migrated my Readycloud account to the myNetgear account, and updated the interface and the system FW. I can access the folders and read and write, but the sync funtion no longer works. Als...
Hi Jenn and NWWA,
for a few weeks I am new to the NAS-world, but I am somewhat experienced with IT-stuff for a while now..
I have read your conversation above, since I have the same exact behavior observed at my systems.
I can neither sync an existing share down to any of my machines (which are of the following: Win 7 pro, Win 10 pro, Mac OS X 10.11.6) with none of the connected accounts of mine (neither the registration- or "admin"-account, nor an invitated "low-rights" account) nor sync (uploading) a local folder as a new share to the NAS (e. g. "Backup Mac Folder"-function in the ReadyCLOUD App for Mac).
As described above, the connection to the NAS works fine; I can click on any of the available shares and the filebrowser on each machine opens up showing the content.
Has a solution to this problem been found yet?
Kind regards, Wicky
In addition to my preceding post I need to clearify the "upload"-sync-problem; it occurs in another way then the "download"-sync problem. The following error-message is shown as a floating window as well in Windows Systems as in Mac OS...
An error occured during synchronization
Failed to upload file: <filename>, reason: Service Unavailable
Hi Wicky_W,
Might be also best if you do contact support. I checked your account with us and it shows that you still have free support until January 7, 2017.
Regards,
Hi Wicky_W,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hello Wicky - Sorry to hear about the issues you are having with your Netgear equipment. No solution was ever provided concerning my issue syncing my NAS drive to my PC's. Both the upload and download sync do not work in my case. I keep getting a message that the server is not available. Netgear insists it is a setting issue with my PC, but the problem exists with any of my computers, and the issue did not start until the firmware changed.
Take advantage of your warranty while you have it. Netgear will not provide any assistance once the warranty runs out, unless you buy their overpriced service contract. The infuriating part is Netgear wants me to pay for an issue they create, not very customer friendly. I am currently researching other bands and models to replace my Netgear NAS drive. I do not wish to purchase another one that does not fully function as advertised.
May you have better success with your issue.
Cheers!
Hi mates,
it has been three days now, that I have had first contact with the Netgear support.
In the first escalation step I had a chat with Angelo from the Philippines; the only thing he changed was to
- add 4.2.2.2 and 8.8.8.8 as DNS-addresses for both ethernet-adapters on the corresponding NAS' admin-page and a
- reboot.
But still not the desired effect; both my issues stayed 'alive'. He gave up after 1.5 hours and escalated my case to the next higher support tier.
Next day 'senior supporter' Jason tried to call me, but had connection issues. Anyways, after some further attempts we got a stable communication setting via TeamViewer.
I showed him both of my issues and what error messages I get, when I try to backup a local folder or sync an existing share.
The first thing he did, was another NAS-reboot; but I don't have to mention, that this had no effect, just as presumed.
- Another new thing was to disconnect one of the two LAN-ports of my NAS - but still no improvement; the only effect that action had was a delay for the error messages.
With second LAN disconnected he did the following:
- deactivation of ReadyCloud services on the Cloud-admin-page (this disconnects your ReadyCloud admin-account from the ReadyNAS)
- logout (not exit!) my account from ReadyCloud desktop app
- then exit the ReadyCloud desktop app
- reboot the ReadyNAS
- reactivate the ReadyCloud services on the Cloud-admin-page of your NAS and login with your former credentials
- start the ReadyCloud desktop app and login
- try backup and sync
Such trivial steps led finally into success!!! Both attempts worked and my "Test-Share" including a single pic synced as well as my local "test-folder" (also including a single pic) backuped to the NAS!
Doing changes both ways (adding files to local folders or directly to the shares) synced as you would expect them to!
Today after work I will do some further tests (e. g. plugging in the second LAN again and so on), and if they are also successful on other machines, I will let you know!
Jason keeps my case open until I confirm that everything is fine now.
Regarding NWWA's comment 'Netgear will not provide any assistance once the warranty runs out, unless you buy their overpriced service contract.': It would be very nice of Netgear, if they change their policy towards a more customer-friendly; especially for private customers like us! I think, the most private customers won't have very much issues, so I think it would be enough, if every owner of Netgear net-gear *forgive me my play on words* is granted one ticket per month or so without cost... Other companies proceed this way and still don't starve to *you know what I mean...
Cheers,
Wicky
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