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AlbertoLD's avatar
AlbertoLD
Aspirant
Mar 09, 2017
Solved

ReadyCLOUD red cross folders

Hi,

 

How I share my folders again? I have a red cross in all folders except 'home' folder and I can't sync this with my PC . Look at the picture:

 

red cross folders.JPG

 

Could you help me?

 

Thanks.

  • Hello AlbertoLD,

     

    In the admin page, click System then Settings. You should be able to see SMB, make sure it is enabled.

     

    After doing that, click Shares, from here you should see all the shares where you saved your files. Go to the Settings on each one of them and go to Network Access. You should see SMB, make sure it is also enabled.

     

    Regards, 

7 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello AlbertoLD,

     

    Are you logged in as the main ReadyCloud account in the portal?

     

    The main account is the one that is on the admin page > Cloud > ReadyCloud's "signed in as".

     

    Regards,

    • AlbertoLD's avatar
      AlbertoLD
      Aspirant

      Hi JennC,

       

      Yeah, of course, I'm logging in as the main ReadyCLOUD accounyt. In my PC, whit the ReadyCLOUD program, I can only sync up my home' folder, the other have an error, and all my documents are in this folders.

       

      Thanks

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello AlbertoLD,

         

        Are the shares' SMB or any file protocol enabled? This red "x" mark appears when the share does not have any protocol enabled.

         

        Regards,

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