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can't see home folder in readycloud
Hi all,
I have setup my ReadyNAS through the web portal; created a home folder and uploaded all my files.
I have also installed the readycloud for windows in the same pc, logged in with my account credentials, but cannot see my home folder over there.
Something must have turned wrong, because before the upgrades of the firmwares everything was fine.
Do you have any suggestion?
Please mind you have to treat me as a very basic user of cloud and network services.
Thanks a lot in advance
Hello gouzou,
What's the model number of your NAS?
Have you tried accessing one of the shares that you can see via ReadyCloud app? This will open a Windows explorer and get you access the shares through SMB protocol, from there you should be able to click the Leafp2p IP of the NAS in the address bar that will take you to the current shares of the NAS which should include the home share of the account you are currently using.
Regards,
13 Replies
Replies have been turned off for this discussion
Hi gouzou,
Welcome to the community!
Which version of the desktop app did you use? Are you getting the same behavior even if you are logged in as the admin ReadyCLOUD account?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHi Brian,
Thank you for your answer.
I'm using the Ready cloud client v1.12.
I login using my email and password.
Any thoughts?
Thanks a lot
Yannis
Hi gouzou,
I suppose that you can see your home folder/s via ReadyCLOUD web portal and mobile apps. We have an issue with the desktop app where the Home folder/s are missing or not visible.
Kind regards,
BrianL
NETGEAR Community Team
- Yes,
Indeed i can see the home folder through the web portal, but i prefer the windows-like folder view.
I suppose i have to wait for the bug fix? This issue holds for long time now
Thanks
YannisHi gouzou,
That's right and I cannot give any ETA when a fix will be available. I will update this thread or send you a PM if I find something.
Kind regards,
BrianL
NETGEAR Community Team
- Dear Brian,
Thank you very much for this.
Kind regards
YannisHi gouzou,
You're welcome. You can also raise this issue to our support team and they will forward your support ticket to Engineering.
Kind regards,
BrianL
NETGEAR Community Team
- Thanks
I ll do it.Hi again,
My 90-day customer support trial has expired and only option I'm offered is 'search in community'.
Can somebody please forward this issue to the appropriate department? That would be highly appreciated.
Kind regards,
Ioannis Gouzouasis
Hello gouzou,
What's the model number of your NAS?
Have you tried accessing one of the shares that you can see via ReadyCloud app? This will open a Windows explorer and get you access the shares through SMB protocol, from there you should be able to click the Leafp2p IP of the NAS in the address bar that will take you to the current shares of the NAS which should include the home share of the account you are currently using.
Regards,
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