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E_Rado's avatar
E_Rado
Aspirant
Jun 02, 2016

SmartScreen Unknown Publisher Windows 10 Prompt Duriing ReadyCloud App Setup

Hi everyone,

 

Upon clicking the ReadyCloudSetup.exe file for the ReadyCloud app for Windows 10, I get a SmartScreen prompt warning. It says "unknown publisher" but the prompt is not the usual UAC prompt that we get in the previous versions of Windows. This is the first time I am trying to install the app. I usually contact the author of the program to remind of this and wait for a few days before installing to make sure that I get the correct version.

 

Do we have a properly certified or digitally signed version of the ReadyCloud app installer? I just want to make sure that what we're getting is the actual proper version.

 

Thanks,

 

E

ReadyCLOUD Portal

8 Replies

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  • E_Rado's avatar
    E_Rado
    Aspirant
    Jun 04, 2016
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    I found out that another user has a similar issue regarding the app: https://community.netgear.com/t5/ReadyCLOUD/Anti-virus-detects-malware-in-Readycloudsetup-exe-W32-Malware/m-p/1082436#M2953

     

    It seems that the SmartScreen filter does not trust the one that is directly downloaded from the ReadyCloud portal. I want to get an assurance that the download is safe and the source is not hijacked.

     

    Can anyone give an insight to this?

     

    Thanks,

     

     

      • YeZ's avatar
        YeZ
        NETGEAR Expert
        Jun 08, 2016
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        We are aware of this issue, this is due to SHA-1 support in our existing digital signature that was obsoleted by Windows 10. The file itself is not corrupted, you can launch it after downloading it by ignoring the message. We are working on getting a new signature with SHA-2 support.

  • kohdee's avatar
    kohdee
    NETGEAR Expert
    Jun 09, 2016
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    We're aware of this issue with most browsers. I can't reproduce it in Chrome. The binary is actually okay, but Firefox/IE/Edge are prompting this message. We plan to fix it in an upcoming build of ReadyCLOUD App. 

    • E_Rado's avatar
      E_Rado
      Aspirant
      Jun 10, 2016
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      Thanks for your replies.

       

      I see now. Will we be informed if in case you already have the updated SHA-2 signature?

       

      Thanks,

      • YeZ's avatar
        YeZ
        NETGEAR Expert
        Sep 23, 2016
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        Sorry for the late response. The new Windows ReadyCLOUD app with updated digital signature to support the new SHA-256 was published a few weeks ago. 

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