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Forum Discussion
user account says NAS offline RN102 #27207196
I have upgraded a user to readycould and now when trying to login via the readycloud app on PC(win7) I cant as the app says that the NAS is offline with a handshake symbol.
I can log on fine via re...
Hello monolith77,
What is the version of the ReadyCloud desktop app? It should be updated too to the latest as that should ask for myNetgear account (upgraded ReadyClloud account) which is in an email address.
Regards,
Hi JennC
The version of the desktop is 1.12 and the firmware is 6.5.1.
I need to correct that the account cannot log in to the NAS as it just shows the handshake icon.
we have upgraded to a readycloud account.
Thanks.
This is all that shows up when in readycloud. The readycloud app also shows the NAS as not connected but it is. I can connect fine with another account.
I need this for business and to take continual backups of files for this user, please help.
Hello monolith77,
What account are you using to login to the desktop client and ReadyCloud portal? Is this the same account you used in the admin page to turn on the ReadyCloud feature?
It should be in an email address. Under Cloud > ReadyCloud of admin page, you should see "signed in as" followed by the main myNetgear account (upgraded ReadyCloud account).
Regards,
Hello JennC,
I have exactly the same hardware and software version and nearly the same behavior.
For two migrated users it works fine - two other migrated users can see that endless handshake or the "offline" message only.
It seems to be a systematic problem.
Best Regards
Willy
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