Forum Discussion

Tutor

Mar 29, 2017

Solved

User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

Issovits

Aspirant

Mar 29, 2017

Hi.

I've got the same problem with my NAS. When I came home today i wanted to do some work and store it on my nas (back from the external hdd).

I noticed that my home dir was gone and i found a log-entry 'User deleted'. The same problem goes for my second NAS.

Due to some problems a while ago i had to factory reset my NAS-Systems not only once, so no data is gone because there was no data exept snapshots of an empty home dir ( only on RN104).

Both NAS running 6.6.1 with same configuration.

Why are my cloud user acc was erased?

Why isn't home dir created after registering the acc on the nas again? (only RN204)

Why is only RN104 making snapshots?

jak0lantash
Mentor
Mar 29, 2017
If you unregister the ReadyNAS from ReadyCLOUD, it deletes the ReadyCLOUD users from the NAS, as well as their home folders.
- jak0lantash
  Mentor
  Mar 29, 2017
  As I remembered, I just checked, and there is a warning about this: https://i.imgur.com/7oAANen.png
  - mdgm-ntgr
    NETGEAR Employee Retired
    Mar 30, 2017
    If your data is important you should have a backup to restore from.
- tomiaurednik
  Tutor
  Mar 30, 2017
  Hi,
  
  Nobody did anything. This is exactly the problem. In which log file can I find out who initiated this action?
  
  Tx for help,
  Br,
  Tomi
  - nbmt
    Guide
    Mar 30, 2017
    I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
    Basically your NAS "chats" with the ReadyCloud servers. If however your NAS can not be found on their database, due to whatever reason, then the NAS seems to toggle the "ReadyCloud" option to "OFF" and proceeds to dump the cloud users and their "Home Drives".