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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi.
I've got the same problem with my NAS. When I came home today i wanted to do some work and store it on my nas (back from the external hdd).
I noticed that my home dir was gone and i found a log-entry 'User deleted'. The same problem goes for my second NAS.
Due to some problems a while ago i had to factory reset my NAS-Systems not only once, so no data is gone because there was no data exept snapshots of an empty home dir ( only on RN104).
Both NAS running 6.6.1 with same configuration.
Why are my cloud user acc was erased?
Why isn't home dir created after registering the acc on the nas again? (only RN204)
Why is only RN104 making snapshots?
If you unregister the ReadyNAS from ReadyCLOUD, it deletes the ReadyCLOUD users from the NAS, as well as their home folders.
As I remembered, I just checked, and there is a warning about this: https://i.imgur.com/7oAANen.png
If your data is important you should have a backup to restore from.
Now that is interesting!
I have been unable to log on to my ReadyNas today from ReadyCloud as it says my system is offline. So I VPN'd into my network and logged on to the NAS as admin and re-booted it. After re-booting it I was still unable to see the system via ReadyCloud. So I checked the logs and found the below:-
Thu Mar 30 2017 10:49:03 Account: User 'jsxyz@xyz.com' was deleted. Thu Mar 30 2017 10:49:02 Account: User 'jad@xyz.com' was deleted. Thu Mar 30 2017 10:49:00 Account: User 'aexyz@xyz.com' was deleted. Thu Mar 30 2017 10:48:53 Account: User 'meaxyz@xyz.com' was deleted. Thu Mar 30 2017 10:48:36 System: Fan CPU in enclosure Internal speed is below threshold. (0 rpm). Thu Mar 30 2017 10:48:06 System: ReadyNASOS background service started. Thu Mar 30 2017 10:47:09 Volume: Less than 30% of volume data's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%. Thu Mar 30 2017 10:45:24 System: The system is rebooting. Thu Mar 30 2017 10:03:57 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_28__10_00_15 from share or LUN Docs. Thu Mar 30 2017 10:03:57 System: Fan CPU in enclosure Internal speed is below threshold. (0 rpm). Thu Mar 30 2017 10:00:11 Miscellaneous: Snapshot c_1490864410 was successfully created for share or LUN Docs. Thu Mar 30 2017 9:03:13 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_28__09_00_29 from share or LUN Docs. Thu Mar 30 2017 9:03:13 System: Fan CPU in enclosure Internal speed is below threshold. (0 rpm). Thu Mar 30 2017 9:00:09 Miscellaneous: Snapshot c_1490860808 was successfully created for share or LUN Docs I then looked at the "Cloud" section to find the "ReadyCloud" option was now toggled to "Off".
No-one else has access to this system to administer it and in fact no-one else was even in the building at the time.
Is this yet another case of problems with Netgear's cloud servers? This has happenned several times before and was attributed to their servers and the database used to make ReadyCloud function.
Hence why I have given up on using the home folders, and have instead created folders on the root for each individual user!
Hi,
Nobody did anything. This is exactly the problem. In which log file can I find out who initiated this action?
Tx for help,
Br,
Tomi
I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
Basically your NAS "chats" with the ReadyCloud servers. If however your NAS can not be found on their database, due to whatever reason, then the NAS seems to toggle the "ReadyCloud" option to "OFF" and proceeds to dump the cloud users and their "Home Drives".
Same thing here. When I accessed the NAS, a user had been deleted. I cant turn ReadyCloud on again - it just ignores my Netgear username/password.
I then went to the user in user settings on the NAS and just hit "Apply". When I then looked in the log, I had a new line stating "user deleted" ????
Any solutions to this annoying thins ?
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