NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
If you unregister the ReadyNAS from ReadyCLOUD, it deletes the ReadyCLOUD users from the NAS, as well as their home folders.
Hi,
Nobody did anything. This is exactly the problem. In which log file can I find out who initiated this action?
Tx for help,
Br,
Tomi
I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
Basically your NAS "chats" with the ReadyCloud servers. If however your NAS can not be found on their database, due to whatever reason, then the NAS seems to toggle the "ReadyCloud" option to "OFF" and proceeds to dump the cloud users and their "Home Drives".
Same thing here. When I accessed the NAS, a user had been deleted. I cant turn ReadyCloud on again - it just ignores my Netgear username/password.
I then went to the user in user settings on the NAS and just hit "Apply". When I then looked in the log, I had a new line stating "user deleted" ????
Any solutions to this annoying thins ?
..and on top I just see that all data uploaded from the mobile devices had been deleted on my NAS (photos). That I find VERY worrying - that an issue with a Netgear server can delete files on my personal hardware without any warning what so ever. Seems to fail the purpose of the NAS :-(
nbmt wrote:the NAS seems to toggle the "ReadyCloud" option to "OFF"
As far as I remember, toggling ReadyCLOUD to OFF does NOT mean LEAVING ReadyCLOUD. These are two different buttons and two different things. You can turn off without unjoining from ReadyCLOUD. But if you unjoin from your ReadyCLOUD account, then it obviously toggles ReadyCLOUD off.
I will double check tonight.
nbmt wrote:I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
From your screenshot, it does look unjoined though!
If you say you haven't done anything and if Tech Support is saying that, then you trust what Tech Support is telling you.
But I'm afraid the data is gone anyway.
jak0lantash wrote:
nbmt wrote:I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
From your screenshot, it does look unjoined though!
If you say you haven't done anything and if Tech Support is saying that, then you trust what Tech Support is telling you.
But I'm afraid the data is gone anyway.
I truly hope that you are wrong about data being gone. This would render the ReadyCloud useless for me, if Netgear can delete data on my NAS drive just like that.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
