Forum Discussion

Tutor

Mar 29, 2017

Solved

User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

Inuiet

Aspirant

Mar 30, 2017

Hi,

The same problem here. Cannot login my R7000 readycloud anymore. And also i cannot change my pw.

Damia

Guide

Mar 30, 2017

Same here my accounts has been delated somhow cant make new 1 also when trying to contact support via chat it returns server fatal error

nbmt
Guide
Mar 30, 2017
I have just called Tech Support and they are aware there is an issue with ReadyCloud and they are working on it.
So if you are trying to log into "ReadyCloud.Netgear.com" and you can not then beware of the below also:-
Basically your NAS "chats" with the ReadyCloud servers. If however your NAS can not be found on their database, due to whatever reason, then the NAS seems to toggle the "ReadyCloud" option to "OFF" and proceeds to dump the cloud users and their "Home Drives".
So double check your NAS as well!
- 0Byte_Solutions
  Aspirant
  Mar 30, 2017
  Same issue- cannot login to ReadyCloud, device shows offline and Cloud services were switched off on the NAS as well.
  
  Seems like Netgear only works for about 30 days at a time before having major issues. Time to look for another product.
  - Kberna1376
    Apprentice
    Apr 05, 2017
    Synology DS214Play. That's what will soon replace my 2 ReadtNAS 204's.
rjwerth
Luminary
Mar 30, 2017
I can get into these forums and through the web app but not through the Windows app. One of my backups failed last night (first time in months) but I can't get onto that server to see what happened.
Damia
Guide
Mar 30, 2017
spoken wit netgear support they recived today many cases about this issue and they working on it