Forum Discussion

Tutor

Mar 29, 2017

Solved

User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

BriBrom

Star

Mar 30, 2017

You're not the only one. Those *&@$#%@**^@!!!* employees at Netgear let Readycloud go down again without giving anyone the benefit of so much as an email to let us know that there's a problem!

Geronimo88

Guide

Mar 30, 2017

Has anyone heard anything from them otherthan "we are working on it'?

4u2fast
Guide
Mar 30, 2017
Same over here. I can't even recover or create a new account. But why doesn't anybody from support gives a statement to this. Email would do also!!! I am a kind of p....... o..!!!!!
- BriBrom
  Star
  Mar 30, 2017
  Because that would require some basic courtesy and customer support, whcih Netgear is clearly incapable of.
  - jak0lantash
    Mentor
    Mar 30, 2017
    I also wish there was email communication about ReadyCLOUD incidents. Even just a notification that there is angoing situation and that they're working on it would be nice, at first at least.
JennC
NETGEAR Employee Retired
Mar 30, 2017
Hello all,

ReadyCloud is currently down, eng'g is currently investigating. I believe there is no need to create a new account. It may be best to wait for an update about this ongoing problem. We sincerely apologize for the inconveniences.

Regards,
- otavra
  Aspirant
  Mar 30, 2017
  I'm having exactly the same issue here... Can you please send notification to all end users about this issue and any further updates?
  - Geronimo88
    Guide
    Mar 31, 2017
    ReadyCloud seems to be back online, I can acces and mount the drive on my desktop through the App, I havent lost any data but then again I havent been using the Home folders. Some users have had their home folder deleted after their user was removed.