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tomiaurednik's avatar
tomiaurednik
Tutor
Mar 29, 2017
Solved

User has been Auto deleted - all data lost

  Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.   User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this?  Or tell me, in which log can I check th...
ReadyCLOUD Portal
RN104
RN204
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Apr 11, 2017

    Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

     

    This announcement has been updated over time.

    I'm going to mark this as the solution to make sure those visiting this thread see this post.

Dcurry508's avatar
Dcurry508
Tutor
Mar 30, 2017

Hey i have an issue when trying to link up my account to access the ReadyCLOUD service. i have been using this account for months without any issuses and then all of a sudden today when i tried to access my account it said that the server was "offline and to check power and internet connections." Screenshot (8).png

 

however Using the RAIDar tool i could see the server was online and was working fine i could also access the the Admin page through this.

Screenshot (9).png

 

Then after this my server disappeared and i can now no longer see it on Ready Cloud at all and when i try to reactivate it i thought the admin page it says that there is already a local user created

Screenshot (11).png

and of course NOW none of the accounts will log into readyCLOUD at all it doesent say wahats wrong it doesent give an error message it just changed the Email and address field names RED and wont do anything.Screenshot (10).png

anyone have any ideas what to do to get this sorted as Customer support are useless and make you pay to get assistance.  

 

Declan 

Geronimo88's avatar
Geronimo88
Guide
Mar 30, 2017

You're not the only one, this is a problem with ReadCloud, I am experiencing exact same issue. Cannot access my drives. Apparently the NetGear guys are working on resolving this issue.

  • Dcurry508's avatar
    Dcurry508
    Tutor
    Mar 30, 2017

    Thats good to know lad i am not the only one. is there anywhere you know of that you can check for reported systems outages and status updates on current issues that you know of? 

     

     have been trying to get this fixed for the last 3  hours now.

     

    BUT THANKS FOR THE UPDATE 

     

    Dee

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