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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
What is also odd is that no space has been freed up. There is over a terabyte of data missing and it is not reflected in the free space.
Now looking at the logs, I see that 4 this morning my account was deleted. I wasn't awake at 4am and no one else has access to the NAS. I don't know why the account would have been deleted. Are the files moved and stored anywhere when an account is deleted. Why did it get deleted?
Here is the log for someone to look at. You can see that the account cirillo.k@gmail.com was deleted at 4:09am. I see no reason as to why it was deleted.
Thu Mar 30 2017 14:27:44 System: Firmware was upgraded to 6.6.1. Thu Mar 30 2017 14:27:44 System: ReadyNASOS background service started. Thu Mar 30 2017 14:27:44 Volume: Less than 30% of volume data's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%. Thu Mar 30 2017 14:25:13 System: The system is rebooting. Thu Mar 30 2017 14:13:15 System: ReadyNASOS background service started. Thu Mar 30 2017 14:13:15 Volume: Less than 30% of volume data's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%. Thu Mar 30 2017 14:11:53 System: The system is rebooting. Thu Mar 30 2017 4:09:31 Account: User 'cirillo.k@gmail.com' was deleted. Thu Mar 30 2017 1:26:28 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_02__00_00_05 from share or LUN AmazonCloudDrive. Thu Mar 30 2017 0:00:28 Miscellaneous: Snapshot c_1490857228 was successfully created for share or LUN AmazonCloudDrive. Wed Mar 29 2017 1:25:33 Snapshot: Snapshot prune worker successfully deleted snapshot 2017_03_01__00_00_03 from share or LUN AmazonCloudDrive. Wed Mar 29 2017 0:00:26 Miscellaneous: Snapshot c_1490770826 was successfully created for share or LUN AmazonCloudDrive. Tue Mar 28 2017 23:37:13 Volume: Less than 20% of volume data's capacity is free. Performance on volume data will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation. The same thing happened to me at 5:00am this morning inexplicably. This is a disaster, been trying to find any way to get it back but nothing has helped. No information out there. I was also sleeping at 5am so I didn't delete it. Netgear has some explaining to do.
Data from deleted home folders is unrecoverable. You will need to restore that data from backup.
We have been investigating what's happened and hope to have an update to share soon.
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