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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
jak0lantash wrote "Home folders in general are not the greatest place to store data."
The home folder is a user secure location. So I can give member of my family private areas to store and access data, otherwise it is all mixed up on the main nas drive. Why should it not be a safe place to store data unless there is a problem with Netgear's product that you are not telling us.
I notice that there are no current Netgear employees on here telling us what is going on.
I am a current NETGEAR employee.
We are investigating what has happened here.
If you can you should restore the home folder data for your ReadyCLOUD users from backup. Once the home folders have been deleted the data in them is pretty much unrecoverable.
Due to the nature of why home folders were deleted in this instance we're looking into if anything can be done, but the process to delete home shares is quite destructive. If you want to wait and see if a way to recover the data is possible you should disable volume maintenance and stop writing to the volume or better yet boot to volume read-only mode (so no changes can be made to the volume). Any changes made to a volume after data is deleted would reduce the chances of data recovery however slim those chances may be.
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