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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Problem not solved yet? I still cant log on plus found that one resolution was to update the readycloud client program, however the download file Netgear provides is of the old version 1.5 ...
It seeems that i am now able to login to my account but it says my cloud is offline, when it clearly is not... and now, i cannot even login via the desktop app and the website says my NAS is offline still.
There is a lot more information in this thread.
The joy of it all!
Dave
Here we go again.
I am seeing the simmilar issues as last year.
I can log in but devices are offline.
LongHairedBloke wrote:It seeems that i am now able to login to my account but it says my cloud is offline, when it clearly is not... and now, i cannot even login via the desktop app and the website says my NAS is offline still.
Are you on the local LAN ? if so go to the 'ipadress of the nas/admin' and login with admin/admin password
Then you should be able to go to the cloud tab, and turn the ready cloud back on - it is likely to be off which is why the system is showing up as offline
The bad news is that any 'Home directories' for the cloud users have been deleted and they are not likely to be recoverable
Cheers, that sorted it.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Regards,
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