NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tomiaurednik
Mar 29, 2017Tutor
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
- Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
brlathanjr
Mar 31, 2017Guide
I was copying files to my ReadyNAS home folder after successful completion of copying the files. I started receiving a message the folder was no longer accessible. After researching the problem I had discovered the ReadyCloud was disabled, my home folder and all of my personal files have been deleted. I was wondering is there a way to recover my missing files for the NAS devices with through ReadyNAS OS or data recovery tools? And if so what data linux data recovery could I use?
MJT1
Mar 31, 2017Guide
i have had the same problem. Readycloud turned itself off on the Readynas, now all my home folders are missing and all my photos are gone.
i used this as a back up only. How on earth do i get them back?
I cannot replace whats disappeared!!!
- MJT1Mar 31, 2017Guide
i can see on the logs that the users have been deleted, does anyone know if this deletes all the data?
- thildebrandtMar 31, 2017Aspirant
i have the same :( yesterday at 15:28:13 warsaw time
my account was deleted
you have to schuttle down the firewall then find device with raidar
login with admin and passwort
and you can download/ grab yours data manually
- MJT1Mar 31, 2017Guide
Did you get your Home shares back?
i have all my data except my Home shares, I need to get them back
- brlathanjrMar 31, 2017Guide
I am surprised that no one from Netgear responded to message thread yet.
I can not find the original post on this web site, but it recommended if you want to recover your data you can try this.
https://www.google.com/search?q=replicateMe&ie=utf-8&oe=utf-8#q=reclaiMe+readynas&*
I can not confirm whether or not it will work, because I am working on the process myself.
ReadyNAS 516
Firmware 6.6.1
- mdgm-ntgrMar 31, 2017NETGEAR Employee Retired
I wouldn't try 3rd party software just yet.
I'm away at the moment with limited access to the internet but engineering might have found a way to recover the data.
Please don't run any volume maintenance or make any changes to you volume if possible as these will reduce the chances of partially/fully successful data recovery. If you must access your data still on there for now I would boot to volume read-only mode.
If you can connect a USB HDD (with enough space to hold the deleted data) to your NAS and boot your NAS to tech support mode (a boot menu option), and PM me the 5-digit number you then get and your agreement to http://kb.netgear.com/20932/NETGEAR-Remote-Access-Policy I'll take a look when I'm back.- brlathanjrMar 31, 2017Guide
Once I discovered the problem I turned off my device until I am able to recover my data.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!