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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
My ReadyNAS, which is running the latest OS has been running fine for over a year now. I am the only user that has access to it. All of a sudden this morning, I noticed that my home folder is missing. There is only one folder "admin" and there used to be two. Has anyone else had this problem? Without a backup, has anyone been able to find the folder. It is missing both from my mapped drive and from the web interface. The user account is also missing by the way.
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
kohdee wrote:We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
I sincerely hope you have included my account in the 'identified users affrected' list, kohdee, as I have had four accounts deleted at 15:33 GMT on 30th March! I fully appreciate a NAS is NOT a backup device, as Netgear and sage people on this forum are careful to remind all users, so I have backups on removanble HDDs. However, if I had not checked on this forum today, I would have conducted a full backup as usual, which would have overwritten my previous backup (yes, that is my choice), and I wouldn't have been any wiser until I tried to access some data in those accounts, and it would have been too late. When was Netgear going to advise me of the issue? This is totally unacceptable. I do not expect my LOCAL data to be deleted REMOTELY by a leading global enterprise IT infrastruture company. The actions (or inactions) of the company over the next couple of weeks regarding this distructive failure will dictate its future.
Whilst I'm on my soapbox, I would urge users add their support to StephenB's Idea Exchange post here - maybe then the fallout from any such disatrous action can be minimised.
We didn't delete any data remotely. The process was automatic. We have identified the cause of why this happened and it is related to an unexpected ReadyCLOUD outage that was different in nature to previous outages. We are working to make changes to address the cause.
To maximise the chances of recovering deleted data it is important that you don't run scheduled volume maintenance or make changes to your volume (including adding/deleting snapshots, making other writes to your volume etc.)
mdgm wrote:We didn't delete any data remotely. The process was automatic.
mdgm-ntgr, I have a geat deal of respect for you and your past and continued input into this forum, but I have disagree with your comment. I, or any of my users, did not delete the accounts. The 'automatic process' was not created or run by me, or any third party software I was running. The process and ReadyCLOUD belongs to Netgear or one of its subsidiaries. Ergo, the data was deleted by Netgear. I trust you appreciate the logic in this. Don't worry, I'm not going to take you to court, it's just Netgear needs to accept it deleted user data, and move on.
I appreciate your advice regarding scheduled maintenance. Unfortunately, like a number of forum members, I have automated these tasks, and a disk test was run at the beginning of the month. Your advice is too late, but if there was a notification system for outages on ReadyCLOUD, maybe it might have warned me in time. Now where have a I read something about ReadyCLOUD email notifications.......?
Well, we are still waiting on some sort of resolution or be contacted via e-mail on how to access our files due to the issue. This happened on March 30, today is April 3rd and the response given so far is not very helpful.
Wow, I find it disappointing that you decided to remove my posting when I was simply stating facts and giving my opinion.
I thought NETGEAR was an American company and would therefore uphold free speech?
I appreciate you're doing what you can to resolve this issue. I've worked in the IT industry for 30 years and I've had to deal with backlash on more than one occasion. But . . .
- A system/infrastructure that deletes a users data, stored on his/her own hardware without that users consent is inherently flawed and not secure.
- What if people are/were synchronising/backing up Home folders between two ReadyNAS devices? In such a scenario both the live data and the backup have been destroyed. Are you suggesting we all buy another manufacturer's storage equipment in order to ensure we have a secure backup of the backup - a backup that cannot be deleted as a result of a fault at NETGEAR?
- I really want to know how an 'outage' can cause these problems. Does NETGEAR not have several datacentres with load balancing, server mirroring and redundancy? I can see how an 'outage' could cause a service to be less responsive - but I really can't figure out how, within a company like NETGEAR an 'outage' can cause the loss of hundreds/thousands of user accounts. I also occasionally disconnect my ReadyNAS devices from the Internet - so far my accounts have not been 'delinked' or my data deleted.
- Again, I appreciate you're working on this and trying to find solutions to appease some of your customers. But I'm sure, as I do, many of your customers are using your devices as day-to-day file stores/servers and simply cannot configure the volumes as read only.
I've read through many of the related threads and seen the word 'outage' used a lot. What I haven't seen is an offical response explaining exactly what happened and trying to instill confidence in NETGEAR kit.
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