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Mar 29, 2017

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User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

dnanthony83

Star

Apr 01, 2017

I've shutdown my ReadyNAS so that my snap shotting process doesn't overwrite any data that may be recoverable.

I fear that my 2TB+ of data that was in the ReadyCloud Home folders is going to be a serious PITA to recover. I did have a backup running to an external hard drive, but that doesn't have the most recent data which of course happens to be the most critical data.

I will be signing up for a cloud backup service immediately after my data is recovered. Unfortunately there aren't many that work with the ReadyNAS. :-(

mdgm-ntgr

NETGEAR Employee Retired

Apr 02, 2017

dnanthony83 wrote:

I've shutdown my ReadyNAS so that my snap shotting process doesn't overwrite any data that may be recoverable.

Good.

dnanthony83 wrote:

I fear that my 2TB+ of data that was in the ReadyCloud Home folders is going to be a serious PITA to recover. I did have a backup running to an external hard drive, but that doesn't have the most recent data which of course happens to be the most critical data.

Hopefully if no writes have been made it's just a matter of it taking a lot longer and needing a higher capacity USB drive. We obviously can't recover the deleted data directly to the volume it was deleted from.

dnanthony83 wrote:

I will be signing up for a cloud backup service immediately after my data is recovered. Unfortunately there aren't many that work with the ReadyNAS. :-(

We've added a few more cloud service options in ReadyNAS OS 6.7.0 which is now available! Once and only once all data recovery attempts are complete (whether successful or not) and you are ready to move on then you may wish to update to that.

CJDEN
Apprentice
Apr 03, 2017
mdgm wrote:
We've added a few more cloud service options in ReadyNAS OS 6.7.0 which is now available! Once and only once all data recovery attempts are complete (whether successful or not) and you are ready to move on then you may wish to update to that.

Will this update prevent future ReadyCloud triggered automatic data deletion from the NAS without owners knowledge and acceptance?
- StephenB
  Guru - Experienced User
  Apr 03, 2017
  CJDEN wrote:
  
  Will this update prevent future ReadyCloud triggered automatic data deletion from the NAS without owners knowledge and acceptance?
  
  Maybe upvote this idea (clicking on the up arrow next to the title): https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Preserve-user-folder-when-readycloud-account-deleted/idi-p/1217063
  - CJDEN
    Apprentice
    Apr 03, 2017
    StephenB wrote:
    CJDEN wrote:
    
    Will this update prevent future ReadyCloud triggered automatic data deletion from the NAS without owners knowledge and acceptance?
    Maybe upvote this idea (clicking on the up arrow next to the title): https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Preserve-user-folder-when-readycloud-account-deleted/idi-p/1217063
    
    Done!