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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hello.
I'm using RN102.
I had set access also through the ReadyCLOUD portal.
In recent days, I have not modified the admin settings.
A few days ago suddenly a problem appeared - I can not access RN102 via the ReadyCLOUD portal.
If I log on via the ReadyCLOUD portal then I see the message: RN102 is offline.
On the other hand, I see RN102 on the local network and I have access to shares.
I can not get to the admin panel - either through the local network or through the ReadyCLOUD portal.
I did not change the names and passwords to log on to MyNetgear and ReadyCLOUD (via MyNetgear).
1. How to solve the problem with access by ReadyCLOUD.
2. How to get to the admin panel RN102.
I have not noticed that the problem is with the user wil and has been moving for several days. My thought did not go through that situation could happen.
Netgear's big hit. Many customers have lost confidence in the solutions offered by Netgear. I myself wonder whether to switch to solutions like Synology.
To moderators Netdear:
1. Will Netgear be pleased to advise us on resolving the issue and launching RedayCLOUD?
2. Will Netger provide a solution for those who can not log in as administrators?Regards
Hi RobinKrus
Yes getting exactly the same thing. i have not changed password but i have no access to admin either through IP addess or ready cloud. same thing Readynas is offline (which it is not) i can access files and folders through local network fine.
I need an answer to this as i use Readynas Suviellance which relies on access to Admin panel.
Nigel
Hello RobinKrus,
I have exactly the same problems that you have. It started probably two days ago.
I have made no changes (password etc).
Hope Netgear will fix this problem.
Same problem here, lost all acces to my ReadyNAS through Readycloud (AGAIN!). Don't hold your breath for a solution from Netgear, it took 6 months to get a firmware update that fixed the last access issue. This is the worst data storage product I have ever used.
I cannot log into any of tghe Admin pages at all. Is there a fix for this? I can see my folders on my local network and I can open all but one folder. The one I cannot open is asking for log in info, when I enter it I get nothing.
What would happen to my data stored on my device if I go in and remove it on the RAIDar site/page, or would this help at all?
I was seeing the same problem with my ReadyNAS. I was able to clear the issue by doing the following steps...
Warning...a learning from the last several days was don't put anything in your home folder. If you have files there, create a new folder at the root of the NAS and move them there. Messing with user accounts (reseting or deleting) might delete the home folder.
Once you have secured your home folder...
Your PC must be on the same subnet as the NAS, otherwise ReadyCloud can't get to the admin page of the drive.
go to //readycloud.netgear.com
On the main status page (where your unreachable drive is greyed out) select the discover tab
Click on the "Discover" button
If the drive is on the same subnet and truly accessible, you will get the admin logon page
once you have logged on to your NAS, go to the cloud tab
In my case the ReadyCloud switch had been set to off (don't know how that happened). Turn it on again. It will ask you for your ReadyCloud username and password.
Once you have successfully been reassociated with your readycloud account if you go back to the readycloud URL (and maybe hit the refresh) it will make the greyed out icon go away and the fully functional icon will appear.
That worked for me. Hopefully it will for you.
OK here I go again:
I go to "readycloud.netgear.com"
O the home page i see the NAS logo
and it says "ReadyNAS id off line, No power, check internet connectivity
If I click on "Manage" tab i get the same check power,& internet connectivity
If I click on the "Discover" tab I get:
I do get a picture of a NAS with ReadyNAS 202 and under that 45Y2545200C53
I also have ReadyNas "Manage" blue button, when I click on that it I get a box asking for Authentication Required, I enter my info and nothing, it comes back with the same box, I'm stuck.
Do you have a different browser available that may not have a password extension or previously used invalid username and/or password credentials cached?
Sorry folks, I should have been more clear in my original response...If you had data in your home folder you should go to this post and follow the instructions immediately:
We've updated our Announcement post on this issue: Having ReadyCLOUD problems since 3/30/17?
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