Forum Discussion

Tutor

Mar 29, 2017

Solved

User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

douglas_cheung

NETGEAR Expert

Apr 03, 2017

Hi Uglyduckling,

At this point, //readycloud.netgear.com is operational. So the device offline can be affected by something else. If I understand correctly, you are seeing the device "offline" in ReadyCLOUD. But you are able to access it as an admin on the local network, either through //readycloud.netgear.com Discover, or by RAIDar.

If that is correct, then please go to the Cloud tab and make sure that the ReadyCLOUD toggle is turned on.

Doug

uglyduckling

Guide

Apr 03, 2017

Sorry, where is the cloud tab?

This is all I can access right now.

coloatty
Luminary
Apr 03, 2017
You won't see the Cloud tab or the Admin Page unless you have local network access to the NAS.

If you do not have data in cloud user home folders that is critical and/or not otherwise backed up, then you can restart the ReadyCLOUD service at your leisure. Data in shares outside the home folders does not appear to be affected.

If you are concerned about data loss in cloud user home folders, you may want to minimize any further risk of overwriting deleted data in the home folders by shutting off scheduled backups, snapshots, etc., and booting the Volume as Read Only.
britrb
Guide
Apr 03, 2017
I have enabled ReadyCLOUD in the admin page, I have located the NAS in RAIDar and yet the readyCLOUD web page still says my NAS is offline.
cbrinkley71
Tutor
Apr 03, 2017
READYCLOUD IS A VERY UNRELIABLE SERVICE. In the year I have owned a ReadyNAS, I have been able to access it through Readycloud for less than 6 months. NETGEAR "pay for support" must be a very profitable bussiness.