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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hello.
I'm using RN102.
I had set access also through the ReadyCLOUD portal.
In recent days, I have not modified the admin settings.
A few days ago suddenly a problem appeared - I can not access RN102 via the ReadyCLOUD portal.
If I log on via the ReadyCLOUD portal then I see the message: RN102 is offline.
On the other hand, I see RN102 on the local network and I have access to shares.
I can not get to the admin panel - either through the local network or through the ReadyCLOUD portal.
I did not change the names and passwords to log on to MyNetgear and ReadyCLOUD (via MyNetgear).
1. How to solve the problem with access by ReadyCLOUD.
2. How to get to the admin panel RN102.
I was seeing the same problem with my ReadyNAS. I was able to clear the issue by doing the following steps...
Warning...a learning from the last several days was don't put anything in your home folder. If you have files there, create a new folder at the root of the NAS and move them there. Messing with user accounts (reseting or deleting) might delete the home folder.
Once you have secured your home folder...
Your PC must be on the same subnet as the NAS, otherwise ReadyCloud can't get to the admin page of the drive.
go to //readycloud.netgear.com
On the main status page (where your unreachable drive is greyed out) select the discover tab
Click on the "Discover" button
If the drive is on the same subnet and truly accessible, you will get the admin logon page
once you have logged on to your NAS, go to the cloud tab
In my case the ReadyCloud switch had been set to off (don't know how that happened). Turn it on again. It will ask you for your ReadyCloud username and password.
Once you have successfully been reassociated with your readycloud account if you go back to the readycloud URL (and maybe hit the refresh) it will make the greyed out icon go away and the fully functional icon will appear.
That worked for me. Hopefully it will for you.
OK here I go again:
I go to "readycloud.netgear.com"
O the home page i see the NAS logo
and it says "ReadyNAS id off line, No power, check internet connectivity
If I click on "Manage" tab i get the same check power,& internet connectivity
If I click on the "Discover" tab I get:
I do get a picture of a NAS with ReadyNAS 202 and under that 45Y2545200C53
I also have ReadyNas "Manage" blue button, when I click on that it I get a box asking for Authentication Required, I enter my info and nothing, it comes back with the same box, I'm stuck.
Do you have a different browser available that may not have a password extension or previously used invalid username and/or password credentials cached?
Hello.
I still can not get to the admin panel, but on the smartphone I have the Insight application (from Netger) and I discovered a strange thing.
The application sees the admin panel (because I can not access the admin panel via the computer) and saw the logs.
On March 30, 2017 at 11:58 am was removed (certainly not by me) the only admin account that I had.
So the question is whether NETGEAR will fix its error removing adminstrator accounts or I will lose the saved data.
In the latter case, I will be looking around for another secure NAS system.
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