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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
So, I'm guessing I got hit by that ReadyCloud bug, since I couldn't get in to my share (which I had mapped to my laptop). Did an OS reinstall to reset the password, and finally managed to get in to the web admin, and then found out my share had disappeared, along with the snapshots that should have been there to restore such a thing. I had three 4TB disks and one 6TB disk, and I need to obviously try to recover the files. There's about 4TB of files that got deleted (so not a ton, thankfully), but since I had it in X Raid, I'm assuming any sort of attempt to recover means I'll need to connect all of the drives at once to my laptop, correct? Or is there another way to do this disk by disk? I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
Sokudoningyou wrote:
So, I'm guessing I got hit by that ReadyCloud bug, since I couldn't get in to my share (which I had mapped to my laptop). Did an OS reinstall to reset the password, and finally managed to get in to the web admin, and then found out my share had disappeared, along with the snapshots that should have been there to restore such a thing.
The home folder for the deleted ReadyCLOUD user would have been deleted. You should see as much in the status log. When a share is deleted all the snapshots on the share are deleted as well.
Sokudoningyou wrote:
and I need to obviously try to recover the files.
O.K.
Sokudoningyou wrote:
There's about 4TB of files that got deleted (so not a ton, thankfully)
Well your definition of "a ton" is interesting. That is a lot of data.
Sokudoningyou wrote:
I'm assuming any sort of attempt to recover means I'll need to connect all of the drives at once to my laptop, correct? I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
Yes with RAID-5 you need at least n-1 disks where n is the number of disks and that's assuming that the RAID array is redundant.
Well your definition of "a ton" is interesting. That is a lot of data.
Sokudoningyou wrote:
I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
There are multiple different software packages out there. Also did you get our email? If not you may wish to send an email in to readycloudsupport@netgear.com (from a valid MyNETGEAR email account) with your logs zip attached.
For now you should boot to volume read-only mode. You don't want any further writes to be made to your volume as they would reduce the chances of data recovery.
If it's in read only mode, can I still retrieve logs?
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