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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
The point I have made is that it's your data and you should backup your data. I've been saying this pretty much every day for years. Backups provide the best protection for your data.
The data loss is clearly our fault this time, but there are other things that can go wrong that are not our fault that can lead to needing to restore from backups. Regardless of which device you use backups are important. No important data should be stored on just the one device, no matter what that device is. Part of an appropriate response to an incident like this is for each of you to consider whether your current backup strategy is sufficient or not and to make any needed changes going forward.
That takes nothing away from us wanting to do all we can to assist you. If you haven't already got in touch with us via email, please do: ReadyNAS Bulletin Board on March 30th 2017 ReadyCLOUD Outage
We've already taken steps to start to deal with the root cause of the problem, but that's dealing with stopping the problem from happening again and is separate from working with those who've run into the problem.
Due to an outage at our end that was different to what was experienced before the NAS was wrongly informed that it was no longer registered to ReadyCLOUD at our end.
So the NAS acted on what it believed was an end user's decision to leave ReadyCLOUD and proceeded to delete the ReadyCLOUD users and their home shares as is done when you leave ReadyCLOUD using the GUI.We provide warnings when leaving ReadyCLOUD in the GUI that the home folder data will be destroyed when you do that, but obviously in this scenario as it was not user initiated that didn't happen.
We have already made some changes at the server end to address this and have plans to make further changes to benefit our customers. These changes are for stopping the problem from happening again.
For working with those that have run into the problem it's important that you communicate with us via email as suggested. We want to assist.Being registered to Readycloud is one thing. I want to know and you have yet to tell me, how did it shut off the Readycloud in the Admin section of your NAS units? You keep skirting around this question.
KenBennett wrote:
Being registered to Readycloud is one thing. I want to know and you have yet to tell me, how did it shut off the Readycloud in the Admin section of your NAS units? You keep skirting around this question.
I don't see where Gallowfire said it did that. Just that he needed to leave readycloud and then rejoin. I'm not sure any user could answer this anyway.
Are you asking someone else?
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