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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi
My ReadyNas 316 has suddenly started showing as 'offline' when i try to connect through readycloud. When i go to readycloud, under Manage, the NAS is listed as offline, and to 'check power and internet connectivity'. I know that the NAS is in fact online and working. I can browse the NAS through Explorer, and play media content stored on the NAS. However, i cannot access it through readycloud. Are there any steps i can take to get this working?
Hello McGarnagle,
There has been a problem with ReadyCloud since March 30. Do you have ReadyCloud users that also have home folders?
Please see this post.
You may need to check if ReadyCloud is enabled on your ReadyNAS admin page.
Regards,
Hello McGarnagle,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hi
I have partially resolved my issue. I can now acces my ReadyNAS by going to the "Discover" section of Readycloud. If i do this and then enter "admin" for username and "password" for password, i can access the NAS. How do i make it so that i do not have to do thie every time?
Additionally, i have found that an App i had installed called CouchPotatoServer has now become corrupt. I cannot seemt o uninstall it. Although this issue may be related, i may raise it issue seperately.
Hi All
I'm still trying to get some answers and assistance with this issue.
Thank fully we do not use Home Folders and have regular backups so no data was lost, we were considerably inconvenienced and locked out for over a week as the NAS is in a remote location to where we were at the time of the outage.
However on return I was able to access the NAS via the local network and have turned the ReadyCloud back on. Nearly 2 weeks later I am still trying to get assistance from readycloudsupport@netgear.com as we were direct to contact them in previous posts.
I am able to access the NAS via the local network and have recreated the users and given them access via the local network.
I have access to ReadyCloud and can access the NAS via this however my Desktop App shows that the NAS is connected locally only.
I have reinvited the users via ReadyCloud and the NAS now appears on their Desktop App, it did not before obviously as they had been deleted as users, it still shows the NAS as Offline for these users?
As I said I have contact ReadyNASSupport and 5 different staff members have dismissed my emails and in the end I was toild to post here.
Rather dissapointed that Netgear crash my system and then do not try to help with the problems this has caused.
Any ideas what to do with this problem?
Thanks.
The staff monitoring the email are prioritising working on data recovery attempt cases. Data recovery is time consuming work.
We're working on an updated process to help handle the other situations better.
The instructions in the announcement should be enough to help most users get reconnected to ReadyCLOUD without issue.
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