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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hello all,
I am sure you are all aware of the recent problems with the ReadyCloud app, having received this email from NetGear;
Dear NETGEAR customers,
Between 1:00 AM and 12:00 PM, March 30th, 2017, US Pacific Time, we unfortunately experienced a ReadyCLOUD server outage. According to our records, a ReadyNAS registered under your name performed a reboot. These events may have reset your home folders, making data in those folders inaccessible.
If you believe you have had data loss in your home folder, you should immediately reboot your ReadyNAS to "Volume Read Only" mode (Note 1) so the current state of the volume is retained. In this situation you should then contact NETGEAR at readycloudsupport@netgear.com from a valid MyNETGEAR email account
Best Regards,
NETGEAR Team
Note 1: To get into “Volume Read Only” mode, you can access the boot menu using the instructions for your device found at https://kb.netgear.com/20898
It appears that ReadyCloud is back up and running, I can access my Drives via both the desktop app and the web browser. However I have been unable to complete my backup job. I have two Nas drives one at home and one in my studio, the studio drive is set to automatically perform a backup job everyday to the home drive using Readynas Replicate. I get the following report;
Is anybody else experiencing problems still or having issues completeing a replicate job? I am not experienced enough to understand whats going wrong with mine but I do know it was working perfectly before the ReadyCloud Server went down.
Regards, Luke
I'm also unable to connect to the ReadyNAS Replicate management site, and my Replication jobs are failing. NetGear suggested I "Reset my password" on that site by a process which does not work at all...
So, it amounts to even more salt in the wounds, from a completely unapologetic NetGear. NetGear needs to wake up - THIS IS AN EPIC FAIL that only continues by the way they are handling it.
On the plus side, I'm earning awesome community badges by participating in this painful thread. WTF?? :manmad:
Support is working their way through helping users who have indicated via email that they need assistance.
For those who are experiencing issues with Replicate can you send in your logs (see the Sending Logs link in my sig)?
mdgm wrote:Support is working their way through helping users who have indicated via email that they need assistance.
For those who are experiencing issues with Replicate can you send in your logs (see the Sending Logs link in my sig)?
What? What is the point in sending logs for my NAS? It is pretty much unaware of the issues NetGear created. The issue is that I can't log into the management site. Can you send me the logs for the management site?
I'm told by support that to straighten out my Replicate issues I'll have to create a new account and set it up again... BUT that isn't possible because "the new account part of the site is down right now" and they don't know why.
NetGear is blowing my mind right now. I'm getting the sense that NetGear has no idea what is going on with their systems, and how it is affecting all of ours. We don't have unlimited time to straighten out the mess you've made.
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