NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Can we do a class action?? lost my all my pictures and file, and this is netgear's fault. Is there any legal action we can take?
This is akin to ransomware. I don't understand why you wouldn't just created a new id, like user, then user.0 and so forth like windows use to do. Wouldn't that have made more sense and put the burden of deleting data on the administrator of the box.
Tryll if you let me know your case number (e.g. via PM) I can have your case reviewed.
We are working our way through helping users that need it. The best engineer in our NAS team is spending a lot of time looking at some of the systems that have experienced data loss. This is taking longer than we would like but we are working on it.Normally when shares are deleted it is initiated by a user and considering our warnings about this being a destructive process we don't offer data recovery for that.
So with these exceptional circumstances we're needing to attempt to recover data that we normally wouldn't due to the complexity of doing so.
Our announcement describes how to rejoin ReadyCLOUD.I was semi-understanding until the lecturing from the mod about backups started.
mdgm wrote:
Part of an appropriate response to an incident like this is for each of you to consider whether your current backup strategy is sufficient or not and to make any needed changes going forward.
1 sentance appologie and 3 paragraphs of what WE should have done differently to avoid this situation and how this could have happened to anyone. What B.S.
Netgear should at the very least aquire a licence to a premium data recovery software solution for all effected users.
I'm running the trial verison of this at the moment https://www.diskinternals.com/raid-recovery/ and it seems to be locating a lot of my files and many folders although I won't know what exactly its found until it has completed the scan. It will be close to 24 hours to complete.
There are some positive signs that at least partially successful data recovery should be possible remotely accessing at least some NAS units (subject to what changes have been made to the volume after the deletion and other factors).
Considering dnanthony83 had verified that data recovery software could find some data (without testing to see if the actual data recovery was successful) his was a good example for our top engineer to look into further.
From looking at dnathony83's system we've found a considerable amount of data so far from deleted home shares.
If we can establish a process to follow with a reasonable level of success then this should hopefully be able to scale.
Data Recovery software for Windows does have drawbacks that you need to remove disks from the NAS and may not have enough spare SATA ports on your PC. It can get quite involved and is far from an ideal solution.
Deletion of shares is a very destructive process so we may be partially or completely unsuccessful at attempting to recover data. Likewise for 3rd party data recovery.Ultimately backing up your data is responsibility. This is clearly stated in the warranty for the device. It's your data. It's your responsibility to maintain an appropriate level of backups for you.
We're going above and beyond what we would normally do due to these exceptional circumstances.
Part of my role is to give advice that may help you going forward. What's done is done, but we can look to the future.
mdgm wrote:Ultimately backing up your data is responsibility. This is clearly stated in the warranty for the device. It's your data. It's your responsibility to maintain an appropriate level of backups for you.
We're going above and beyond what we would normally do due to these exceptional circumstances.
You seem to be saying that because there is a warning to make your own backups, it mitigates Netgear's responsibility to not go into our personal hard drives and delete our data. And that any help Netgear give us is a favor. That is an absurd defense to make.
This is like selling someone a security system, then robbing their house and saying, "Well, you should have had another security system".
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
