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Forum Discussion
tomiaurednik
Mar 29, 2017Tutor
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
- Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
JennC
Apr 05, 2017NETGEAR Employee Retired
Hello McGarnagle,
There has been a problem with ReadyCloud since March 30. Do you have ReadyCloud users that also have home folders?
Please see this post.
You may need to check if ReadyCloud is enabled on your ReadyNAS admin page.
Regards,
JennC
Apr 07, 2017NETGEAR Employee Retired
Hello McGarnagle,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
- McGarnagleApr 08, 2017Aspirant
Hi
I have partially resolved my issue. I can now acces my ReadyNAS by going to the "Discover" section of Readycloud. If i do this and then enter "admin" for username and "password" for password, i can access the NAS. How do i make it so that i do not have to do thie every time?
Additionally, i have found that an App i had installed called CouchPotatoServer has now become corrupt. I cannot seemt o uninstall it. Although this issue may be related, i may raise it issue seperately.
- McGarnagleApr 10, 2017Aspirant
Hi
Just wondering if there is an answer to this. Since my ReadyNAS "developed" this issue i have had a number of subsequent things stop working, so i am hoping to resolve them one by one.
- mdgm-ntgrApr 10, 2017NETGEAR Employee Retired
McGarnagle have you tried updating to 6.7.0?
Also if the purchase date on your registration is accurate you have lifetime (online) chat support. You may wish to open a live chat case.
- andy_blancApr 11, 2017Guide
I'm chasing an update from support. I emailed them last night and keen to know what's going on (I'm in Melbourne, Australia +10:00 GMT)
Its in tech support mode and the NAS / external HDD were blicking like mad for around 48 hours then stopped Sunday night (my time). I assume this was a data recovery process but that was a couple of days ago and I have been given no further info as to if it was successful or what the next steps are.
Can someone get back to me?
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