Forum Discussion

Tutor

Mar 29, 2017

Solved

User has been Auto deleted - all data lost

Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...

ReadyCLOUD Portal

RN104

RN204

mdgm-ntgr
Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?

This announcement has been updated over time.

I'm going to mark this as the solution to make sure those visiting this thread see this post.

dthibeault270

Aspirant

Apr 16, 2017

I have followed the instructions via post https://community.netgear.com/t5/ReadyCLOUD/Having-ReadyCLOUD-problems-since-3-30-17/m-p/1259697 to put my device in read only mode. The directions are a little off as I have more lights on the front of my unit then the directions indicate (5 LEDs vs 4). It looks like I got it into Read Only mode. I can ping the unit on my local network but cannot get to it via Windows Explorer, Web interface, or ReadyCloud to read the files that weren't part of the missing home directories. Can some one tell me if the status lights in the attached video show it as being in Read Only mode? Not sure if the upload will work, but as indicated, there are 5 LEDs (power button, Act, Disk 1, Disk 2, and Backup. The activity LED stays solid while the others flash. The Power and Act LEDs are lit, and then the Act, Disk 1, Disk 2, and Backup LEDs are lit. This pattern repeats over and over. At some point (wasn't watching), all the lights went solid but I still was unable to connect to the unit except for a PING. I need to get some non-Home directory files off the unit before I place it in to Tech Support mode as I need them to work with.

mdgm-ntgr
NETGEAR Employee Retired
Apr 16, 2017
The instructions are clear. Once you get it into the boot menu you can cycle through the different options by pressing the backup button. Once you've reached the option you want you press the reset button briefly once more to confirm your choice.

andy_blanc we are getting back to users when we can. You can send a follow up message to the team if you like. Some of us (e.g. myself) have a public holiday for Easter Monday so I will have some catching up to do come Tuesday.
StephenB
Guru - Experienced User
Apr 16, 2017
dthibeault270 wrote:

The directions are a little off as I have more lights on the front of my unit then the directions indicate (5 LEDs vs 4).

You ignore the activity light for this. Also, the light pattern in the instructions is only used when you are selecting the boot mode. Once you start booting, the lights will change.

I really hope that the power led was lit when you made your selection. If it were off, you might have done a factory default by mistake, and that will wipe your data.

I suggest checking the current status using RAIDar: https://kb.netgear.com/20684/ReadyNAS-Downloads?cid=wmt_netgear_organic#raidar