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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hello McGarnagle,
There has been a problem with ReadyCloud since March 30. Do you have ReadyCloud users that also have home folders?
Please see this post.
You may need to check if ReadyCloud is enabled on your ReadyNAS admin page.
Regards,
Hi All
I'm still trying to get some answers and assistance with this issue.
Thank fully we do not use Home Folders and have regular backups so no data was lost, we were considerably inconvenienced and locked out for over a week as the NAS is in a remote location to where we were at the time of the outage.
However on return I was able to access the NAS via the local network and have turned the ReadyCloud back on. Nearly 2 weeks later I am still trying to get assistance from readycloudsupport@netgear.com as we were direct to contact them in previous posts.
I am able to access the NAS via the local network and have recreated the users and given them access via the local network.
I have access to ReadyCloud and can access the NAS via this however my Desktop App shows that the NAS is connected locally only.
I have reinvited the users via ReadyCloud and the NAS now appears on their Desktop App, it did not before obviously as they had been deleted as users, it still shows the NAS as Offline for these users?
As I said I have contact ReadyNASSupport and 5 different staff members have dismissed my emails and in the end I was toild to post here.
Rather dissapointed that Netgear crash my system and then do not try to help with the problems this has caused.
Any ideas what to do with this problem?
Thanks.
The staff monitoring the email are prioritising working on data recovery attempt cases. Data recovery is time consuming work.
We're working on an updated process to help handle the other situations better.
The instructions in the announcement should be enough to help most users get reconnected to ReadyCLOUD without issue.
Did you even read the questions I asked above. This is exactly the same response I have received via email. I followed the directions given with the issues stated still remaining?
We should have a new process sometime this week to handle cases like yours.
Is Netgear going to keep advertising that Readycloud is safe and secure?
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