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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
It was the result of an outage different in nature to what we'd had before. We've implemented patches to our server software to address the root cause. There wasn't any security breach.
We had immediately reached out to those registered users who appeared to have been affected by the outage. To err on the side of caution, NETGEAR then subsequently expanded our outreach to the larger community to ensure that no one who may have been exposed by the incident had been overlooked.
We've been attempting to recover data for those customers who need an attempt made. There's an email address if you need this (mentioned several times in this thread, I marked a post as the solution that links to important information on this issue). It's important to get the volume mounted read-only ASAP after files are deleted to maximise the chances of successful data recovery.
Some users recognised the importance of backing up their data (you shouldn't store data on just the one device) and were simply able to restore from backup.
Many ReadyCLOUD users don't store data in the home folders.
Hi mdgm,
You have mentioned several times on this thread the importance of having several copies of our files. I honestly believe this is not the place to discuss this. You're talking about a preventive measure; what good does that do now?
Netgear sold me and others a drive that wiped itself clean of all the data that was in it, you don't see the problem here?
If a bank sells you a safe deposit box that ruined all the documents that were in it, does it have the right to tell you you should've had another box with another bank and had copies there?
You're also trying to tell us that the reaction from netgear was exemplary and that you 'reached out to your customers'; This issue is one month old now, I have been battling with your customer support team just to be put in contact with someone from your legal team or anyone from your management team that understands how serious this is, you're treating it like another bug that you fix with a support ticket and some work from your engineering team; Your product caused people to lose priceless data, your management team should be very concerned about this and make a statement about how they intend to compensate for this loss their product caused. Of course if you can recover the data your product made us lose I don't think someone would go forward with the complaints, but your engineers are saying stuff like "anything we can recover is good" and not being able to recover more than 10% of the data;
And my case should be the easiest, I store everything on my drive so not to much deletions of files previous to march 30, and have put the drive in tech support right after the incident without even using the drive let alone write something to it. If my case is that hard to solve, how are you going to recover the data of people who wrote to their drives or frequently added and removed files to their drives prior to the incident.
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