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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
It was the result of an outage different in nature to what we'd had before. We've implemented patches to our server software to address the root cause. There wasn't any security breach.
We had immediately reached out to those registered users who appeared to have been affected by the outage. To err on the side of caution, NETGEAR then subsequently expanded our outreach to the larger community to ensure that no one who may have been exposed by the incident had been overlooked.
We've been attempting to recover data for those customers who need an attempt made. There's an email address if you need this (mentioned several times in this thread, I marked a post as the solution that links to important information on this issue). It's important to get the volume mounted read-only ASAP after files are deleted to maximise the chances of successful data recovery.
Some users recognised the importance of backing up their data (you shouldn't store data on just the one device) and were simply able to restore from backup.
Many ReadyCLOUD users don't store data in the home folders.
Hi mdgm,
I didn't get an answer to my post -- the drive Netgear sold me deleted all the data that was on it, and it did so because of something that happened at Netgear. How is Netgear going to compensate for the data lost?
sassinemichel wrote:Hi mdgm,
I didn't get an answer to my post -- the drive Netgear sold me deleted all the data that was on it, and it did so because of something that happened at Netgear. How is Netgear going to compensate for the data lost?
:smileyfrustrated: Essentially by telling you it is your own fault. Netgear has opted not to take responsibility for their actions, and instead lays the blame on the users for being foolish enough to trust your data to their products and services.
Definitely some of the worst public relations handling I've seen in the tech industry.
But I'm sure they'll reply, at some point with something unimaginably arrogant.
We are working to assist those who were affected by the outage and used ReadyCLOUD home folders with data recovery attempts. If you need a data recovery attempt and are not yet in contact please send in an email as requested.
Depending on what has happened to the volume after the deletion of the home folders we're having varying levels of success/failure. The more writes that have happened since the deletion the less likely we are to be successful.
mdgm, thanks for your reply, it's not personal, I am genuinely trying to understand how you guys don't feel you're liable for this, please explain to me how you think you're not at fault here.
the engineering team is trying to recover the data, I'm sure they're doing their best, and I'm impressed at how talented they are.
The device has been in tech support mode since the incident, so zero writes, and the recovery has brought back less than 10% of my files.
Telling your engineers to try and recover the data you guys caused us to lose is the least you could do.
My question was: How is Netgear going to compensate for the data that is lost?
Still don't have an answer from you.
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