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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Dear all. I have followed the current posts regarding this issue. Placed my ReadyNas in Technical Support mode, sent the required details to readycloud support from my MyNetgear registered email.
Has anyone who has done this received an acknowledgement? I have not, I'm a bit anxious.
Has anyone who has done this received an acknowledgement? I have not, I'm a bit anxious.
_shaw is that using the same user you use to post on the community or a different one?
If you PM me I can lookup the user to see where your case is at.
mdgm are you purposefully not answering my question?
sassinemichel you're already in contact with support and customer service so best to continue your discussions with them.
Support is still working to attempt to recover more of your data than they've been able to so far. They may be unsuccessful in this but that's the next step.
Data recovery attempts can be quite time consuming when it's not straightforward, as we've found in your case. They can even be completely unsuccessful sometimes. That's one of the reasons why you need to have a backup of important data available to restore from.
We put so much time into the backup features we have because no important data should be stored on the one device, no matter what that device is. If the primary copy of data is on your PC then the copy on your NAS is a backup.
We'd much rather have discussions about what level of backups is appropriate for your use case before problems are run into, than to have the discussion afterwards.
My question was about how is Netgear going to bear the liability of the data they caused the NASes to erase.
My case is supposed to be the easiest to solve mdgm, I turned my machine into tech support mode right after the incident. I was assured by your team that the engineers would be able to restore the file names/structure, but no, and less than 400gb out of 5TB of data restored.
Again, my NAS was my storage space not a backup, who has 8TB of internal storage on their PC anyway, and that's completely beyond the point.
Stop deciding what data is important in the stead of the clients of your company, the drive I bought from you guys deleted all my data, and it was triggered on your end.If you don't have an answer please ask whoever has one to come and reply on the forum
who is bearing the responsibility for the data that was lost
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