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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Mostdom wrote:Seven weeks since this started and it seems people like me are no further forward. I am still talking to support who have gone quiet AGAIN and only seem to respond on a friday meaning my NAS is in support mode all weekend and my none the wizer for another week. Whats more is I am getting no information from them as to what I am to do! What's more is I have been without my main backing up system for the same time in the vain hope this would be sort quickly. Am I supposed to by another NAS to maintain my backups while Netgear carry on.
In the mean time I have been looking at all the other Nas devices out there from other manufacturers as I am now done with netgear. As a business user and private user I will never buy from them again. This is yet another display of shoddy customer ethics from netgear.
Same here. I think the last time I heard from the tech talking to me was last week, and I've been trying to get this resolved since nearly the beginning. I'm basically about done with this BS. I'm looking into a data recovery site and pricing a new NAS, because this is unbelievable. Absolutely unacceptable that they act like we're at fault for their mistake.
If you let me know the case number you got after emailing readycloudsupport@netgear.com I can follow up with the agent handling your case to see where it's at.
MDGM
I was never given a case number!
I have recieved emails from YE, CODY and MATTHEW. Last email I recieved was on the 10th May.
Mostdom wrote:MDGM
I was never given a case number!
I have recieved emails from YE, CODY and MATTHEW. Last email I recieved was on the 10th May.
Same here. I never got a case number, and MATTHEW is the only tech who's ever responded to me. Last email I got was May 9.
Same here. Last email from Mathew 4 weeks ago, then silence. I emailed back last week asking for some news and still silence. Whaat should I do?. Waiting whithout knnowing if they are still o n the case?. Switch from Tech mode and try something myself to recover data?. Did Netgear even recover anything from my account?.
Hope to hear something from them soon.
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