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Forum Discussion
tomiaurednik
Mar 29, 2017Tutor
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
- Apr 11, 2017
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Sokudoningyou
Jun 19, 2017Star
Posting this here as my case is now closed.
As of June 5th or so, it was basically decided that I lost over 90% of my data to Netgear's idiocy. Two different techs and three different techniques recovered about 70GB, tops, of about 4TB I'd lost in this mess. Figuring this out took two months, with the NAS in tech support mode for the majority of this time, which seems to have turned the thing loopy; I was starting to get constant messages from the antivirus at the end clogging up my email, pinging files that had been on the NAS for years without issue. And the OS section itself was filling up from said messages, which meant I also couldn't get into the drive at the end to grab what little hadn't been deleted because the system would constantly reboot.
Since Netgear has proven itself to be untrustworthy, the Readygear NAS is now officially off. I spent the money to get a Synology, and that's what I've decided to start fresh on. Netgear already has my money, so I doubt they give a crap, but fair warning everyone; you'll likely be in the same boat as me. I'm done with it.
mdgm-ntgr
Jun 20, 2017NETGEAR Employee Retired
We can only make our best effort attempt to recover what we can. What's done is done. We cannot change the past. Hopefully you've learnt the importance of backing up your data if your data is important to you.
- MostdomJun 20, 2017Apprentice
I can't believe you are still spouting that! and coudn't you have said it in a less pretetious way!
"yeah, it was Netgears fault but I hope you've have learned you lesson!"
Idiot!
- sassinemichelJun 20, 2017Star
You still haven't answered why not use serialized recovery as a last resort; I even told the support people that I would pay for the serialized recovery myself, but just answer me! this is ridiculous!
- sassinemichelJun 29, 2017Star
still no answer from support or from the mods
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