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user locked out for security purposes
firmware versions 6.5.0 and 6.5.1 my main remote user in the USA has suddenly been denied access to my system "for security purposes". all was working OK - accessing every day to my system when ...
Hello rodcrit,
rodcrit wrote:
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
May I ask how did you delete the account? Or did you just modify it?
Regards,
JennC
NETGEAR Community Team
Having had no success in solving this problem, I completely deleted the account for my USA user and then recreated their account using the same credentials as orignally used.,
the account is now normal and my user can access the system.
as my user was able to access the system using another account - it was eventually obvious that the problem was with settings on the user account which blocked access from USA.
so it was something to do with account settings on the original account. I would like to have known what it was so we can avoid all this palaver in the future.
I would like you to flag this up to the powers that be at Netgear support.... it should be investigated at a higher level. the question - why would an account be locked out for security reasons when accessing from the USA. it was perfectly ok when accessed remotely from within the UK.
comments please Netgear.
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